LGPL question

Help, I am confused about LGPL.

We have a integration platform called the Core. It is licensed under LGPL. A former client has built their multi-million rand service on it.

We do not get a dime from this client.

They provide an online service using the the Core and probably resell their service as a product using   the Core.

(I suspect they have modified our source now, but I cannot prove this. So I will leave it for the moment.)

The question is how do we get income from the former client for our product?

 

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